Frequently Asked Questions

Set Up
How do I join KrackWins?

There are two easy ways you can become a KrackWins member: 

  1. Sign Up In-App: Download the app in the  Apple App Store (iOS) or Google Play (Android), Once downloaded, open the app and follow the instructions to create an account. Users who sign up via the app store may also access their picks on the KrackWins website.
  2. Sign Up on Website: Sign up via KrackWins.com then go to the Apple App Store or Google Play to download the app to your mobile device. Enter the same username and password you used to sign up on our website. You will be able to access your picks directly on both the app AND KrackWins.com

If you are a legacy user who purchased your membership on the Krackwins website using PayPal, we will reach out to you directly via email to make sure you get your picks. If you have any questions or for some reason have not heard from us after purchasing via PayPal, please let us know at help@krackwins.com.

I’m having issues logging into my account. What should I do?

Username and password information is CAPS sensitive, so please make sure that you are entering in your information correctly. If you are entering your password correctly and it still doesn’t work, try resetting your password. There are two ways you can reset your password:

  1. In-App: You can reset your password within the app on the Login screen.
  2. KrackWins.com: Click on the Forgot password link and follow the instructions.
I forgot my password, now what?

No problem! There are two ways you can reset your password:

  1. In-App: You can reset your password within the app on the Login screen.
  2. KrackWins.com: Click on the Forgot password link and follow the instructions. 
Billing
How do I renew my membership?

All users are set to auto-renew as a default to avoid interruptions in service.  

If you purchased through Apple or Google Play:

  • You will be auto-renewed every month (or weekly for the Premium Package on Google Play). 
  • If you want to cancel, you will be charged for the last entire month that you purchased without a refund (eg. paid June 15th to July 14th, cancel on July 3rd means no further charge on July 15th) or the last entire week for the Premium Package on Google Play.
  • If you decide to cancel your subscription, you will need to cancel through your mobile device, the Apple App store or Google Play. We do not have the ability to cancel for you. 

 If you purchased through KrackWins.com

  • You will be auto-renewed every month. 
  • If you want to cancel, you will be charged for the last entire month that you purchased without a refund (eg. paid June 15th to July 14th, cancel on July 3rd means no further charge on July 15th). 
  • If you decide to cancel, you will need to cancel through your account on KrackWins.com.

If you paid on the website through PayPal, you will have the option to cancel auto-renew payments within your PayPal account before the next month charges occur.

How does billing work if I purchased through KrackWins.com?

If you purchased your membership via our website your credit card will be billed on a monthly basis via Stripe, our payment portal. 

PayPal: If you are a user who purchased a membership on the website via PayPal, all billing will go through your PayPal account.

I have a billing issue, who should I contact?

If you purchased your membership through the Apple App Store or Google Play, you will need to contact them. 

If you purchased on the website or PayPal, then we can help. Just email us at help@krackwins.com

How do I upgrade my subscription?

If you subscribed via Apple or Google Play app, you can upgrade your subscription by clicking on the Profile button in the main menu, clicking on your Current Subscription level, select the level you want, and click on Upgrade Now. 

If you subscribed via our website, you can upgrade your subscription by logging into your account, click on Subscriptions , select the level you want, and follow the checkout process. 

How do I cancel my subscription?

If you no longer wish to be a part of KrackWins Nation and would like cancel your subscription, please follow these steps:

If you purchased through Apple or Google Play:

  • If you want to cancel, you will be charged for the last entire month that you purchased without a refund (eg. paid June 15th to July 14th, cancel on July 3rd means no further charge on July 15th). 
  • If you decide to cancel your subscription, you will need to cancel through your mobile device, the Apple App store or Google Play. We do not have the ability to cancel for you. 

If you purchased through KrackWins.com

  • If you want to cancel, you will be charged for the last entire month that you purchased without a refund (eg. paid June 15th to July 14th, cancel on July 3rd means no further charge on July 15th). 
  • If you decide to cancel, you will need to cancel through your account on KrackWins.com.

If you paid on the website through PayPal, you will have the option to cancel within your PayPal account before the next month charges occur.

How do I delete my account?

If you would like to delete your account to make sure your personal information and data is removed from our records, you can follow these steps:

If you subscribed to KrackWins via in-app:

  • Make sure you have canceled your paid subscription.
  • Go to your Settings and click on the Delete Account button. Our team will make sure that your personal data is removed from our records as soon as possible. 

If you subscribed to KrackWins via our website:

  • Make sure you have canceled your paid subscription. 

Send an email to us at help@krackins.com and we will make sure your personal data is removed from our records as soon as possible.

General/Help
Where can I bet?

If you reside in a state where sports betting is legal, then there are a growing list of physical and online options. For legal reasons, we cannot recommend offshore or other betting location advice.

How often do you make bets?

Krackman always is looking for an edge across a variety of large and small market sports for sides, totals (half and full game), props, teasers, and futures. His action is close to daily, year-round. Our Premium package offers Krack’s full-slate of advantage plays. You can see the various package options on Krackwins.com or in the app.

What do I do if I am having a problem with gambling?

Krackman has made his successful living betting only because he exercises intense discipline and plays for long-term advantage. If sports wagering has become a problem, we urge you to seek help at 1-800-GAMBLER.

Do you publish your record?

We provide weekly recaps on our performance, you can find them in our News section of the website and within the app.

Picks
When do you make your picks?

We are always looking for an edge and will grab it when we have an advantage. That said, we typically issue a round of plays in the morning, followed by more as game start times approach. The amount of picks will vary on the level of membership.

How do you make your picks?

The Krackman has made a successful living as a professional sports bettor for 30 years — and the only way to do that is to make picks when there is a significant edge. He, and his KrackWins team, uses a combination of handicapping techniques along with strict bankroll management, watching line movement, and line-shopping to maintain our advantage.

How do I know what my picks are?

You always get your picks before Bill bets them. All users receive app notifications (make sure to enable them on your device!) when we issue our picks. Also, you can always see all your picks in the Picks section, under Bill’s Picks tab in the app as well as highlighted gold among the various sports in the Games tab. When viewing picks on the app, ALWAYS follow the text of the play (versus the logo in the line display) if in doubt.

Where is your game/odds information from?

All line and live score data is provided by the industry-leader, Don Best.

App
I am not receiving my picks, what do I do?

If you are not receiving pick notifications, check to make sure you have enabled your app notifications. You can do this with your phone settings or within the app by clicking on the gear icon in the upper right corner or Profile in the main menu, click on Settings and confirm the “Enable Push Notifications” is toggled on.  All your active picks also should be listed in the Bill’s Picks tab. 

Also make sure that you have the latest version of the app installed on your device. If not, update the app and try the above steps again. 

If you have notifications on and still do not receive picks OR do not see them in the  Bill’s Picks tab, please email us at help@krackwins.com.

How do notifications work?

Once you enable app notifications, you get real-time alerts on your device when a new pick is issued. You can always check your phone settings or the App settings to confirm your notifications are turned on.

What is Krackology?

Krackology is an exclusive library of betting terms, primers, and insider’s guides from the legend himself.

What is News?

News contains Krackman’s weekly recap/look-ahead plus his regular articles on all things sport betting and the unique insider life he lives.

What is the Picks Section?

The Picks section contains Bill’s Picks, all of the active plays for your subscription tier, and Games, a list of all of the upcoming and live games across all sports Bill bets on.

Who can I contact with suggestions or feedback?

We take pride in creating a truly unique, exceptional experience for our users. Your feedback is always welcome at help@krackwins.com.

Share This