Frequently Asked Questions
Set Up
How do I get started

It’s easy! Go to the App Store (iOS), Google Play (Android), or krackwins.com to download the app. Once downloaded, open the app and follow the instructions to create an account. You now are a free, registered user with access to exclusive content and one pick per week for a month. You can view and purchase packages on the app or on krackwins.com.

If you purchased a package on the krackwins.com website via PayPal, we will reach out directly via email to make sure you get your picks. If you have any questions or for some reason have not heard from us after purchasing via PayPal, please let us know at [email protected].

Login Issues

Username and password information is CAPS sensitive, so please make sure that you are entering information correctly. If you still have trouble, please email us at [email protected]. If you receive an IP address error message, it means that you have attempted too many failed logins and cybersecurity measures have kicked in. The issue will resolve within an hour.

I forgot my password

No problem. Just email us at [email protected] and we will reset it for you.

Billing
How do I renew
All users are set to auto-renew as a default to avoid interruptions in service. If you purchased through Apple or Google, you will be auto-renewed every month (or weekly for the Premium Package on Google). If you paid on the website through PayPal, you will have the option to cancel auto-renew payments.

If you want to cancel, you will be charged for the last entire month that you purchased without a refund (eg. paid June 15th to July 14th, cancel on July 3rd means no further charge on July 15th). You will have to cancel through your phone/App Store/Google Play. We do not have the ability to cancel for you. If you purchased via PayPal on our website, you can go to PayPal and cancel your auto-renewal before the next month charges occur.

How does billing work if I purchased through the website
If you purchased a package on the krackwins.com website via PayPal, all billing will go through your PayPal account.
I have a billing issue

If you purchased through App Store or Google Play, you will need to contact them. If you purchased on the website via PayPal, then we can help. Just email us at [email protected]

General/Help
Where can I bet?
If you reside in a state where sports betting is legal, then there are a growing list of physical and online options. For legal reasons, we cannot recommend offshore or other betting location advice.
How often do you make bets?
Krackman always is looking for an edge across a variety of large and small market sports for sides, totals (half and full game), props, teasers, and futures. His action is close to daily, year-round. Our Premium package offers Krack’s full-slate of advantage plays. You can see the various package options on krackwins.com or in the app.
What do I do if I am having a problem?
Krackman has made his successful living betting only because he exercises intense discipline and plays for long-term advantage. If sports wagering has become a problem, we urge you to seek help at 1-800-GAMBLER.
Do you publish your record?
We provide weekly recaps on our performance.
Picks
When do you make your picks?
Krackman always is looking for an edge and will grab it when he sees an advantage. That said, we typically issue a round of plays in the morning, followed by more as game start times approach.
How do you make your picks?
Krackman has made a successful living for 30 years — and the only way to do that is to make picks when there is a significant edge. He uses a combination of handicapping techniques along with strict bankroll management, watching line movement, and line-shopping to maintain his advantage.
How do I know what my picks are?
You always get your plays before Krack bets them. All users receive app notifications (make sure to enable them on your device!) when we issue plays. Also, you always can see all your plays on your Plays tab in the app as well as highlighted blue among the various sports on the Games tab. When viewing picks on the app, ALWAYS follow the text of the play (versus the logo in the line display) if in doubt.
Where is your game/odds information from?
All line and live score data is provided by the industry-leader, Don Best.
App
I am not receiving picks

.If you are not receiving pick notifications, you should first check to make sure that have enabled app notifications. You can do that in your phone settings or go to your Plays tab and click the gear icon in the upper right hand corner. All your active picks also should be listed in your Plays tab. You also should make sure that you have the latest version of the app installed on your device. Finally, please log out and log back in as a final self-help step.

If you have notifications on and still do not receive picks OR do not see them on your Plays tab, please email us at [email protected]

How do notifications work?
Once you enable app notifications, you get real-time alerts on your device when a new pick is issued. You always can check your phone settings or go to your Plays tab and click the gear icon in the upper right hand corner to confirm your notifications are on.
What is Krackology?
Krackology is an exclusive library of betting terms, primers, and insider’s guides from the legend himself.
What is News?

News contains Krackman’s weekly recap/look-ahead plus his regular articles on all things sport gambling and the unique insider life he lives.

What is the Plays Section?
The Plays section has all of the active plays for your subscription tier conveniently listed in one location with either the latest line data or live scores.
Where can I go with suggestions or feedback?

We take pride in creating a truly unique, exceptional experience for our users. Your feedback always is welcome at [email protected]